FAQ
Where are the products manufactured?
Our product is manufactured with expert formulators in skincare in South Korea.
Where's my order?
You will receive a shipping confirmation email containing a tracking number from us when your order ships. Once your order has been shipped, please allow 1-3 days for your tracking information to display. Note: During the holidays and promotions, order processing can take additional time.
Where does Agi Jagi ship?
Agi Jagi currently ships within the United States, and we hope to expand internationally in the future!
Are there shipping costs?
What are the expected fulfillment and shipping times?
What is your Return Policy?
How do I ship back the items?
Once a return request is initiated through care@agijagi.nyc, an email will be sent with instructions on how to ship your returned products.
What is your Refund Policy?
What can I do if I have issues with a product outside the return window?
We know things don't always work out, which is why we offer returns within the first 60 days of order - no questions asked. While we are unfortunately unable to honor return requests outside of this window, we encourage you to reach out to care@agijagi.nyc if you have any questions or concerns that can help you better enjoy your Agi Jagi products. We're always happy to help!
How soon will I get my refund?
My question is not addressed...
We're always happy to help! Please reach out to care@agijagi.nyc if you have any queries that were not answered on this page.